Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address when provided.
• Parent, guardian, student, or family information submitted through forms, scheduling pages, assessments, interest forms, or program inquiries.
• Payment information when you make a purchase, enroll in a program, request a quote, or register for a paid service. Payment details may be processed by third-party payment providers.
• Opt-in records and timestamps for communication channels, including SMS, email, calls, and related consent records.

Non-Personal Information

• IP address, browser type, device information, operating system, and general technical information.
• Website usage patterns, page views, form activity, and analytics.
• Cookies, pixels, and similar technologies used to understand website performance and user experience.

Customer Communication

• Records of inquiries, service requests, assessment requests, and contact form submissions.
• Appointment details, scheduling preferences, student support needs, and program interests.
• Service history, feedback, testimonials, support requests, and communication preferences.

2. How We Use Your Information

We use collected data for the following purposes:

• Providing, operating, and improving our academic support, mentoring, book club, event, workshop, and community services.
• Processing transactions, payments, enrollments, registrations, or program-related requests.
• Communicating with you about inquiries, appointments, assessments, availability, support, services, events, updates, and promotions where you have consented to receive them.
• Enhancing website functionality, user experience, and service quality.
• Ensuring security, preventing fraud, protecting our website, and maintaining business records.
• Maintaining records of your communication preferences, opt-ins, opt-outs, and consent history.

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, scheduling updates, customer support, inquiry follow-up, program information, event updates, and important service communications.

Opt-In & Consent

• You will only receive SMS messages if you have explicitly opted in or provided consent through a form, scheduling page, intake process, or similar method.
• We maintain timestamped records of opt-in actions when available.
• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws regarding SMS communications.

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP.”
• You will receive a final confirmation message, and no further SMS messages will be sent unless you re-opt in.
• Opt-out requests are processed as promptly as reasonably possible.

Message Frequency & Content

• Message frequency varies based on your interactions with Mini Boss Academy.
• Messages will be directly related to the services, appointments, events, forms, or information you requested.
• We do not send promotional SMS content without appropriate consent.

Help & Support

Reply “HELP” for assistance or contact us at [email protected]. Customer support is available during regular business hours.

Carrier Information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors or service providers in support of services, such as customer service, appointment scheduling, CRM support, or SMS delivery, is permitted only as needed to provide the services you requested.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with third parties, except aggregators and providers of text messaging services as necessary to deliver messages you consented to receive.

We implement reasonable data protection measures to safeguard SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only as described below.

Service Providers

• Third-party vendors who assist with business operations, such as payment processing, appointment scheduling, CRM systems, email delivery, form hosting, analytics, website hosting, or customer support.
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive.
• Service providers are expected to maintain confidentiality and security appropriate to the services they provide.

Legal Compliance

• We may disclose information if required by law, legal process, court order, or to protect our rights, safety, users, students, families, or business operations.
• We may respond to valid law enforcement requests or legal obligations where applicable.

Business Transfers

• If Mini Boss Academy is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• In such cases, your data remains protected under the terms of this Privacy Policy or a successor privacy policy.

All the above categories exclude text messaging originator opt-in data and consent. That information will not be shared with third parties for marketing or promotional purposes, excluding aggregators and providers of text messaging services as necessary to provide the SMS services.

5. Data Security

We implement and maintain reasonable security measures designed to protect personal information, including:

• Secure access controls and authentication mechanisms where applicable.
• Reasonable safeguards for sensitive data in transit and at rest.
• Regular review of systems, vendors, and access permissions.
• Team training and awareness around data protection and student/family privacy.
• Breach response and notification procedures in accordance with applicable laws.
• Backup and recovery practices where appropriate.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information, but we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze site traffic and user behavior.
• Remember preferences and improve website functionality.
• Understand form performance and user experience.
• Measure the effectiveness of our website, services, and communications.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

Depending on your location and applicable law, you may have the right to:

• Access, update, correct, or delete your personal information.
• Opt out of marketing emails by clicking “unsubscribe” in our emails.
• Opt out of SMS messages by replying “STOP.”
• Request information about how we process your data.
• Withdraw consent at any time for future communications.
• Request that we update communication preferences tied to your phone number, email, or contact record.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated, where applicable.

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, forms, payment processors, scheduling tools, social media pages, or other external resources. We are not responsible for their privacy practices and encourage you to review their policies.

This Privacy Policy applies only to information collected by Mini Boss Academy through our website, forms, communications, and services.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we may notify you by email, SMS where appropriate, or through a notice on our website.